Emergency-capable service
Emergency water extraction
Emergency water extraction is the first hour of a restoration job: powerful pumps and wands pull standing water out of floors before it soaks further into walls and subfloor. Extraction removes far more water than any amount of drying equipment, so it should happen as soon as the source is stopped.
- Fast call-back for active leaks
- Phoenix metro
- Free to call
How the job runs
- 1Safety firstPower to wet areas is checked or shut off, and the source is confirmed stopped.
- 2Bulk extractionSubmersible pumps handle deep water; truck-mount or portable extractors with weighted wands pull water from carpet and pad.
- 3Moisture mappingMeters and a thermal camera find wet areas under flooring and inside walls that extraction can't reach.
Every gallon left on the floor is a gallon the dehumidifiers have to pull out of the air over days. Good extraction shortens drying time and is often the difference between saving carpet and replacing it.
In the Valley, extraction calls cluster around failed water heaters in garages and closets, washing machine hoses, and monsoon water pushed under doors. Start by stopping the water, then call.
Emergency water extraction at a glance
- Goal
- Remove standing water before it spreads
- Equipment
- Pumps, extractors, moisture meters, thermal camera
- What happens next
- Structural drying with daily readings
- Your first step
- Shut off the main water valve
Warning signs
Signs you need emergency water extraction
- Water pooled on tile, laminate or vinyl floors
- Carpet that squishes or leaves wet footprints
- Water coming out from under a water heater, washer or dishwasher
- Rainwater entering under exterior doors or through a sliding door track
- Water spreading into more than one room
Process
What the restoration company does
- 1
Safety first
Power to wet areas is checked or shut off, and the source is confirmed stopped.
- 2
Bulk extraction
Submersible pumps handle deep water; truck-mount or portable extractors with weighted wands pull water from carpet and pad.
- 3
Moisture mapping
Meters and a thermal camera find wet areas under flooring and inside walls that extraction can't reach.
- 4
Set drying equipment
Air movers and dehumidifiers are placed based on the moisture map, and a monitoring schedule is set.
Cost
What affects the cost
Every loss is different, so honest pricing starts with an on-site assessment. These are the factors that move the number.
- Volume of water and number of rooms affected
- Water category (clean, gray or black)
- After-hours or holiday response
- Whether carpet pad or baseboards must be removed on the first visit
Safe to do now
- Turn off the water at the main valve
- Use towels or a wet-vac on small areas of hard flooring
- Lift furniture onto blocks or foil to stop staining
Stop and call if
- Water is deeper than a quarter inch across a room
- Water has reached carpet in several rooms
- Any outlets, cords or power strips are wet
FAQ
Emergency water extraction: common questions
Can I use a shop vac instead?
A shop vac works for a small puddle on tile. It can't pull water out of carpet pad or from under laminate, so wet areas larger than a small bathroom usually need professional extraction.
Where is my main water shutoff?
In most Phoenix-area homes the main shutoff is on the house side of the meter or on the supply line where it enters the house, often near the front hose bib or in the garage by the water heater.
Common in these Valley cities
Water where it shouldn't be?
Shut off the water, then call. One call connects you with an independent restoration company near you.
Fast call-back for active leaks